ASB Bank recently contacted Spectrum Care to introduce a new digital tool they have developed. We’d like to pass on the information to the people we work alongside, their whanau and our staff as well to ensure every support option available is being utilised.
Support Finder is available in ASB’s mobile banking app to help connect customers with benefits they might qualify for. The tool asks customers a few simple questions and identifies if they may be eligible for financial help before guiding them to relevant government agencies, where they can apply for support.
ASB Chief Executive Officer Vittoria Shortt says Support Finder is a practical way ASB can help customers improve their financial wellbeing.
“We take a holistic view of our customers’ financial situations. We know that many of our customers are living pay-day to pay-day and may be under significant financial stress, and we’re determined to do all we can to help.”
Support Finder is available to all ASB customers in the ASB Mobile app.
Support Finder currently includes 12 government financial assistance options from the Ministry of Social Development and Inland Revenue, with plans to add more in the coming months. ASB will also be training its staff to help identify customers that may be eligible for these benefits.
